Delivery Costs and Info
1. We offer free delivery for the West Wight area through to Shalfleet, Calbourne, Brighstone and Newport.
2. To Cowes we offer free delivery for orders over £100.00 otherwise delivery charges are £15.00
3. Any areas outside of those mentioned will be free for orders over £250.00 otherwise there will be a delivery charge of £25.00
Our deliveries are made on a 3.5 tonne flatbed lorry and our delivery is to the front of the house only – customers need to make their own arrangements for moving materials to the back of the house if needed.
Please specify if you need a specific delivery date on the notes section when placing an online order otherwise we will deliver as soon as we can get it to you. We can contact you to arrange a delivery date on request but are unable to specify an exact time we can however arrange am/pm or hour time slots.
If there is any difficulty regarding access to the property then the customer needs to notify us by phoning 756751 by noon of the day before the planned delivery date.
If we are unable to deliver due to access problems that have not been notified then a further delivery charge will apply.
Customers need to note any shortages or damage to the driver and mark them on the delivery note before the lorry leaves the delivery site or within 24 hours, after this period orders are exempt from refund or exchange.
Goods delivered without a customer present become the responsibility of the customer and it is not possible to then entertain any shortages or damage.
RHF will not be held liable for any damage to property if the customer has invited us on to their property for the purpose of the delivery.
If you need to return products then you will need to return them yourself, if you are unable then we can collect the items but it will incur a charge that matches the delivery charge for your postal area (please see above). This is non-negotiable and is a fair policy put in place for all customers.
RETURNS AND EXCHANGES ACCEPTED WITHIN 30 DAYS OF ORIGINAL SALE
ITEMS MUST BE IN THE SAME CONDITION AS THEY WERE SOLD OTHERWISE THEY WILL NOT BE ACCEPTED
YOU MUST HAVE A VALID RECEIPT
FOR RETURNS WHERE WE HAVE TO COLLECT – 10% re-stocking fee applies – minimum £30 charge
Please also see our Terms and Conditions.
Please Note: We only deliver to address’s on the Isle of Wight
Please be aware in the summer timber can be A bit of a pain!
Summer in general is a complete pain for our industry, it’s at this point we get customers questioning the ‘quality’ of our timber used in some of our products as some cracks and splits start to appear.
Thankfully, it’s not just us either, every single supplier of timber products for the garden gets exactly the same thing.
Summer historically costs the timber industry thousands upon thousands of pounds due to perceived ‘defects’ in timber by customers when 99% of the time no defect exists at all.
Seasonal Wood Shrinkage.
Regardless of how well dried a piece of wood is it will always grow and shrink accordingly with seasonal changes in relative humidity of the air.
Changes in ambient humidity is all that is needed and will always affect timber regardless of any other influences.
A good treatment can slow this process down greatly regulating how fast moisture gets in and out of the timber. Wood shrinks by different amounts in different directions, there is however very little movement in the grain lengthwise. There is some shrinkage radially and a greater amount tangentially (along the curvature of the growth rings).
Wood defects due to seasoning
Seasoning is the process of drying lumber (either in a kiln or air drying) to an appropriate level of moisture for woodworking and other commercial uses. During this process, a board may become warped.
The term “warped” is a nonspecific term that refers to a distorted or misshapen board. More specific terms for warping include cupping, twisting, bowing, crook, and spring. Common seasoning defects, including types of warping, include:
- Bowing – A curvature formed in the direction of the length of timber. A bowed board is flat, but bent, like a road going over a hill.
- Check – A check is a crack which separates the fibers of wood. It does not extend from one end to the other. It occurs across the growth rings and is usually caused by poor or improper drying processes.
- Crook – Where the board remains flat, but the ends move away from the center. Another type of warp.
- Twisting – Where the board curves in length and width like a propeller.
- Cupping – Where the face of a board warps up across its width such that if one looks at the end of the board, it will look like a shallow letter “U.” Is common with plain-sawn lumber.
- Spring – Occurs when the board remains flat in width, but curves in length like a river going around a bend.
Wood is an organic substance. It also tries its hardest to match it’s environment which you may not know.
It moves, swells, and shrinks to do so and is normal timber behavior.
This should be fully understood and expected when buying any timber product for your garden. Sometimes these cracks can open up alarmingly large but remember it is entirely normal and once the inner core has dried the crack will close up. Likewise as the moisture in the air increases so will the free water absorbed by capillary action in the wood and once again the cracks will close up.
None of these splits or cracks in the timber will affect it’s structural integrity or inherent strength.
If however, it concerns you I recommend the use of a good quality timber treatment as this will restrict the moisture both entering and leaving the wood.
Basically timber can be viewed as a bit of a pain!
Wood, by definition cannot be defective, there is nothing to go wrong other than obvious rot which is very rare in graded timber.
If you experience cracks and splits in your timber, especially when it is obviously milled from a whole trunk it is not a ‘defective’ product, nor is the strength impaired, it simply is timber exhibiting it’s normal state and characteristics.
Enjoy it and embrace it as it is part of it’s charm and warmth and if you don’t like it, treat it with a good timber treatment and restrict the flow of moisture in and out. However! Even the best treatments allow moisture transfer, even plastic does to a certain extent.