Terms & Conditions
By using this website you agree to our terms and conditions
From time to time we may make changes to the terms and conditions, so please check each time you access or use the website. Whilst we make every effort to ensure that the information contained within this website is correct, we cannot guarantee or give any warranty as to its accuracy.
We are one of the only timber suppliers that has hugely invested in covered storage for all of our timber products, this is to ensure it is kept shaded and tightly packed to ensure it stays as straight as possible without twists and splits – therefore if you collect or have timber delivered from us it is your responsibility if you are not using it straight away at time of purchase that you also keep it undercover and shaded – if you do not the timber within 48 hours will warp and crack as it naturally does – if you do not contact us within this period then this will invalidate your right to return because it hasn’t left our yard damaged and we will not accept damaged goods back – by placing your order online or collecting it from the yard you are agreeing to these terms
ANY SHORTAGES OR DAMAGE MUST BE NOTED WITHIN 48 HOURS OF PURCHASE OR OF DATE OF GOODS DELIVERED
The majority of our products are manufactured from timber; this is a natural product and is therefore subject to splitting and movement. Slight splitting and movement will not be regarded as faulty. Pressure treated products can vary a lot in colour depending on species of timber, moisture content and weather conditions. Variations in colour are not regarded as faulty.
NORMAL RETURNS AND EXCHANGES ACCEPTED WITHIN 30 DAYS OF ORIGINAL SALE
ITEMS MUST BE IN THE SAME CONDITION AS THEY WERE SOLD OTHERWISE THEY WILL NOT BE ACCEPTED
YOU MUST HAVE A VALID RECIEPT
FOR RETURNS WE HAVE TO COLLECT AND RE-STOCK – 10% re-stocking fee applies – minimum £30 collection charge
Please note: items that aren’t stocked in our yard the time of your purchase and have to be ordered in for you are exempt from refund or exchange. If this is the case we will contact you and advise on the level of products stocked and future delivery timescales.
We reserve the right to make changes or amendments, discontinue or suspend any product, service or aspect of our website including your access to it.
Please be aware in the sunshine timber can be A bit of a pain!
Summer in general is a complete pain for our industry, it’s at this point we get customers questioning the ‘quality’ of our timber used in some of our products as some cracks and splits start to appear.
Thankfully, it’s not just us either, every single supplier of timber products for the garden gets exactly the same thing.
Summer historically costs the timber industry thousands upon thousands of pounds due to perceived ‘defects’ in timber by customers when 99% of the time no defect exists at all.
Seasonal Wood Shrinkage
Regardless of how well dried a piece of wood is it will always grow and shrink accordingly with seasonal changes in relative humidity of the air.
Changes in ambient humidity is all that is needed and will always affect timber regardless of any other influences.
A good treatment can slow this process down greatly regulating how fast moisture gets in and out of the timber. Wood shrinks by different amounts in different directions, there is however very little movement in the grain lengthwise. There is some shrinkage radially and a greater amount tangentially (along the curvature of the growth rings).
Wood defects due to seasoning
Seasoning is the process of drying lumber (either in a kiln or air drying) to an appropriate level of moisture for woodworking and other commercial uses. During this process, a board may become warped.
The term “warped” is a nonspecific term that refers to a distorted or misshapen board. More specific terms for warping include cupping, twisting, bowing, crook, and spring. Common seasoning defects, including types of warping, include:
- Bowing – A curvature formed in the direction of the length of timber. A bowed board is flat, but bent, like a road going over a hill
- Check – A check is a crack which separates the fibres of wood. It does not extend from one end to the other. It occurs across the growth rings and is usually caused by poor or improper drying processes
- Crook – Where the board remains flat, but the ends move away from the centre. Another type of warp
- Twisting – Where the board curves in length and width like a propeller
- Cupping – Where the face of a board warps up across its width such that if one looks at the end of the board, it will look like a shallow letter “U”
- Spring – Occurs when the board remains flat in width, but curves in length like a river going around a bend
Wood is an organic substance. It also tries its hardest to match it’s environment which you may not know.
It moves, swells, and shrinks to do so and is normal timber behaviour.
This should be fully understood and expected when buying any timber product for your garden. Sometimes these cracks can open up alarmingly large but remember it is entirely normal and once the inner core has dried the crack will close up. Likewise as the moisture in the air increases so will the free water absorbed by capillary action in the wood and once again the cracks will close up.
None of these splits or cracks in the timber will affect it’s structural integrity or inherent strength.
If however, it concerns you I recommend the use of a good quality timber treatment as this will restrict the moisture both entering and leaving the wood.
Basically timber can be viewed as a bit of a pain!
Wood, by definition cannot be defective, there is nothing to go wrong other than obvious rot which is very rare in graded timber.
If you experience cracks and splits in your timber, especially when it is obviously milled from a whole trunk it is not a ‘defective’ product, nor is the strength impaired, it simply is timber exhibiting it’s normal state and characteristics.
Enjoy it and embrace it as it is part of it’s charm and warmth and if you don’t like it, treat it with a good timber treatment and restrict the flow of moisture in and out. However! Even the best treatments allow moisture transfer, even plastic does to a certain extent.